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Customer Service

Delivery

UK

Service

Speed

Price

Features

Standard

Hermes

3 to 5 working days 

£3.50 or FREE for orders over £35

  • Tracked
  • No signature required

Express

UK Mail

Next working day if placed before 5pm 

£6.95 or FREE for orders over £75

  • Tracked
  • 1 Hour Time Slot
  • SMS alerts
  • Reschedule by text
  • Signature required

By 12

UK Mail

Before noon next working day if placed before 5pm

£9.95

Saturday

UK Mail

Delivered on Saturday if placed by 5pm Friday

£9.95

Please note:

  • Orders are shipped Monday to Friday so Express or by 12 orders placed over the weekend will be despatched Monday to arrive Tuesday
  • Our standard delivery service does not cover the Channel Islands.  Instead a £9.95 per parcel Express Service is available which takes 2 – 3 days.
  • We are unable to offer premium services (Express, by 12, Saturday) to the following postcode areas at present: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50; HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

If you need more specific delivery information please contact us

Europe

Country

Speed

Price

Free for orders over

Austria

3-5 working days

£5.95

£50

Belgium

3-4 working days

£5.95

£50

Bulgaria

7-8 working days

£32.95

£250

Croatia

3-5 working days

£19.95

£150

Czech Republic

3-4 working days

£11.95

£100

Denmark*

3-4 working days

£19.95

£150

Estonia

4-5 working days

£23.95

£200

Finland

5-7 working days

£19.95

£150

France

3-4 working days

£9.95

£100

Germany

2-3 working days

£5.95

£50

Greece

4-8 working days

£32.95

£250

Hungary

4-5 working days

£11.95

£100

Ireland

2 working days

£9.95

£100

Italy*

3-4 working days

£11.95

£100

Latvia

6 working days

£23.95

£200

Lithuania

7 working days

£23.95

£200

Luxembourg

2-3 working days

£5.95

£50

Netherlands

2-3 working days

£5.95

£50

Poland

4-5 working days

£19.95

£150

Portugal

5-6 working days

£19.95

£150

Romania

4-6 working days

£32.95

£250

Slovakia

3-4 working days

£11.95

£100

Slovenia

6 working days

£11.95

£100

Spain*

4-6 working days

£11.95

£100

Sweden

3-4 working days

£11.95

£100

* Excluding Canary and Faroe Islands; Siciliy, Sardinia and San Marino to which we cannot currently ship

Rest of World

We do not currently ship to any countries other than those listed above.

About Us

What we are

Sous Chef is the online destination for adventurous cooks, offering ingredients, equipment, tableware and gifts inspired by leading chefs and international cuisine. 

Sous Chef’s innovative product range has been widely featured in the press, including the Observer Food Monthly, the Independent, Sunday Telegraph, Evening Standard, Radio Times, Stylist, Shortlist, BBC Good Food, Delicious, Olive, Good Housekeeping and Homes & Gardens magazines.

We’re based in London with a warehouse full of fabulous things, ready for next day delivery. Sous Chef has served over fifteen thousand customers including some of the top Michelin-starred restaurants in Europe since we opened in August 2012.

What we're about

Flavour – from the world’s hottest chilli to Raymond Blanc’s favourite olive oil, the numbing heat of Sichuan pepper to the fruity acidity of raspberry vinegar, we’ve scoured the world to bring you ingredients which are bursting with flavour.

Discovery – sample a new cuisine with our convenient cookbook sets; taste the difference between the smoky-sweetness of a guajillo and the citrus heat of a piquin in our chilli selection; infuse cocktails or teas with our edible flowers; sample red Hawaiian salt or Chinese preserved black beans – there’s a world of flavour to explore at Sous Chef.

Provenance – we source with care from producers who share our passion for flavour and quality. Our peppers, for example, are sourced from a single harvest and region, enabling you to enjoy the unique flavour of that terroir. 

Excitement – bring theatre to your table with a Himalayan salt plate; try your hand at sperification with our molecular ingredients or infuse your dishes with smoke – let your creativity run wild at Sous Chef!

Authority – we’ve tasted the ingredients, tested the equipment, served guests with our tableware and cooked from our cookbooks. We have the best job in the world! So if you need advice just give us a ring – we’re always happy to help.

Service – we work hard to bring you the best possible service and consistently enjoy exceptionally high customer satisfaction ratings in independent Feefo surveys

Returns & Replacements

At Sous Chef we want you to be delighted every time you shop with us.

Occasionally though, we know you may want to return items. If you are not entirely happy, you can return your purchase in its original condition within 30 days of despatch for a refund (excluding delivery costs). Please email hello@souschef.co.uk or call us on 0800 270 7591 if you wish to return any goods.

In the unlikely event that you receive faulty goods, we will replace them free of charge. Please contact us for instructions on how to return the goods as in this case we will meet the cost of return postage, though only if this is arranged through our authorised carriers. Once we have the goods back, we will issue a full refund or send replacements, as you prefer.

Contact Us

To get in touch, drop us an email at hello@souschef.co.uk and we'll respond as soon as we can. Or give us a call on 0800 270 7591 or from a mobile or outside the UK on + 44 20 8340 2139. Our office hours are 9am to 5pm Monday to Friday.